TERMS OF SERVICE

Welcome to Hot Maqi! These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from www.hotmaqi.com (the "Site"), you agree to these Terms. Please read them carefully.

1. Contact Information

For any questions or concerns, please contact us at:

You can email us at support@hotmaqi.com where our customer service team will be happy to help you with whatever you need!

2. Shipping & Delivery

  • Worldwide Shipping: Yes, we ship worldwide.
  • Shipping Origin: All orders are shipped from Hong Kong.
  • Processing Time: Orders are processed within 1-3 business days (Monday–Friday) and shipped the next day. Processing may take longer during holidays or sale periods.
  • Delivery Time: Orders typically arrive within 2-4 weeks due to high demand.
  • Lost Orders: If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

3. Order Changes & Cancellations

  • We aim to process orders as quickly as possible. If you need to make changes or cancel an order, you must request it within 12 hours of placing your order.
  • After 12 hours, we cannot make changes or cancellations. However, you can return the order for a full refund once received.

4. Payments

We accept the following payment methods:

  • Major credit cards (VISA, Mastercard, AMEX)
  • PayPal

5. Customs, Duties & Taxes

  • Prices displayed on our site are tax-free in US Dollars.
  • Depending on your country, you may be required to pay customs duties and taxes when your order arrives. These charges are determined by your local customs office and are the buyer’s responsibility.
  • We are not responsible for delays caused by customs. For details on charges, please contact your local customs office.

6. Returns & Refunds

  • Orders can be returned for a full refund after they are received, provided they are unused and in original condition.
  • If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

7. Limitation of Liability

  • Hot Maqi is not responsible for any direct, indirect, or incidental damages arising from the use of our products or services.
  • Our liability is limited to the purchase price of the product in question.

8. Changes to Terms

  • We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

By shopping with Hot Maqi, you agree to these Terms. Thank you for choosing us for your steaming essentials!